General
1- What services does Laundry Xpress offer?
Laundry Xpress offers wash and iron, wash and fold, iron only, steam press, dry cleaning, and corporate laundry services for both individuals and businesses.
2- Which areas do you serve in Karachi?
We serve most major areas in Karachi. You can check availability by contacting our team on our website.
3- How can I place a laundry order?
Orders can be placed via our website, or by contacting our customer service representative at 0312-2946615.
4- Do you have a mobile app or online booking system?
Not yet but Laundry Express is currently developing a mobile app, which will be launching next year. In the meantime, you can easily place your laundry orders through our WhatsApp or directly on our website.
5- What are your business hours?
We operate from 11 am to 9 pm, from Monday to Saturday. Customer support is available 24/7.
6- Is customer support available on weekends?
Yes, our customer service is available every day, including weekends and holidays.
7- What is the turnaround time for every order?
Our turnaround time is around 2-4 days.
8- Do you clean all types of fabrics?
We handle a wide range of fabrics, including delicates. We follow all care label instructions.
9- Are your services available for one-time and recurring orders?
Yes, we cater to both one-time requests and regular, recurring laundry needs.
10- How do I contact Laundry Xpress for questions or complaints?
You can reach us via phone, WhatsApp, email, or the contact form on our website.
Pickup & Delivery
1- How do I schedule a pickup and delivery?
You can schedule pickups and deliveries through our website, or by calling us.
2- What is the minimum order value for free pickup?
Free pickup and delivery are available for orders that meet the minimum amount mentioned on our pricing page.
3- Can I choose my preferred pickup and delivery time slots?
Yes, you can select a time slot that best suits your schedule based on availability.
4- What happens if I miss a scheduled pickup or delivery?
You can easily reschedule through our website, or by calling customer support.
5- Are pickups and deliveries available on weekends?
Yes, we provide pickups and deliveries six days a week, including Saturdays.
6- Can I reschedule my laundry pickup or delivery?
Yes, you may reschedule at any time before the scheduled pickup or delivery.
7- Is pickup and delivery service available for corporate clients too?
Yes, we offer tailored pickup and delivery options for corporate accounts.
8- How do I ensure my clothes are picked up securely?
Our team uses secure laundry bags.
9- Will I receive a notification or reminder for pickups and deliveries?
Yes, we send timely notifications and reminders via Whatsapp.
10- Do you offer same-day delivery?
We offer next day delivery for all our orders.
Pricing & Payments
1- How is pricing calculated for different services?
Pricing depends on the type of clothing and the service chosen, such as wash & fold or dry cleaning.
2- Where can I find your price list?
Our price list is available on the website under the Pricing section.
3- Are there any hidden charges?
No, all charges are transparent and confirmed at the time of booking.
4- Do you offer discounts for bulk or long-term customers?
Yes, we offer bulk order discounts for frequent users and corporate clients.
5- What payment methods do you accept?
We accept cash, bank transfers, and digital wallets like JazzCash and Easypaisa.
6- Can I calculate bills for multiple services together?
Yes, you can select multiple services and you get a consolidated amount with our bill calculator.
7- Can I get an invoice for my order?
Yes, invoices are sent to you via Whatsapp
8- Do you charge extra for special requests like stain removal or delicate care?
Yes, certain special treatments like stain removal or handling delicate items may incur a small additional charge, which will be communicated upfront.
9- Is tipping the delivery person required?
Tipping is optional and entirely at the customer’s discretion. There is no obligation to tip our staff.
10- Can I change my payment method after placing an order?
Yes, you can update your payment method before delivery by contacting our support team or updating it through your online account.