[ Frequently Asked Questions ]
Reliable Answers to Our Most
Common Questions
We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable. Hi how are you
Your First Order!
How can I schedule my laundry pickup?
You can place your order via our whatsapp, website or social media. You just have to send us your name, address, google location and the services you want. Our customer service will respond to you with an acknowledgement.
How long does cleaning take?
Our normal cleaning processing will take up to 3 days and urgent processing will take till 2 days excluding Sundays.
Can I add extra items to my order when you collect…
Yes, extra items can be added to your original order, however, the same will be added in your final invoice.
Do you remove all stains?
We do the dry cleaning in an effective way to remove all stains. If certain stains can’t be removed, we will inform you after consulting from our dry cleaner.
Does dry cleaning affect the color of my clothes?
We don’t use such detergents that can harm your clothes and it totally depends on the life of your clothes. Color fade could occur and LX won’t be responsible for this.
Do you use bleach in dry cleaning?
Yes, we use it only for white clothes, however, if the fabric doesn’t sustain its usage we avoid it.
Can the pickup be done on the same day?
Yes, if your order is placed till 12pm so we could schedule your pickup accordingly. We won’t entertain same day pickups if placed after 12pm.
Dry Cleaning
Do you remove all stains?
We do the dry cleaning in an effective way to remove all stains. If certain stains can’t be removed, we will inform you after consulting from our dry cleaner.
Does dry cleaning affect the color of my clothes?
We don’t use such detergents that can harm your clothes and it totally depends on the life of your clothes. Color fade could occur and LX won’t be responsible for this.
Do you use bleach in dry cleaning?
Yes, we use it only for white clothes, however, if the fabric doesn’t sustain its usage we avoid it.
Wash, Tumble Dry & Fold
When making a wash, tumble dry and fold order, is there anything we shouldn’t include?
Don’t include the dry cleaning clothes as tumble dry can damage these clothes.
How do I pack my dirty laundry?
You just need to separate your clothes according to the services you want to have and keep them in separate polythene bags. Don’t forget to inform the rider about the services and send it through a message as well.
Are there any chances of damage in clothes while washing in commercial heavy machines?
We make sure that it doesn’t happen, but in case it happens we apply the compensation policy.
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.
