- You can estimate the bill amount at the time of handing over your garments to the Pickup Rider. We accept payment in Cash upon Delivery of garments back to the Customer.
- Before handing over the clothes, please check the pockets for any personal belongings. Laundry Xpress will not be responsible and no claims will be entertained.
- The laundry Xpress cannot be held responsible for any shrinkage or color change.
- Any issue with respect to Quality has to be reported to us within 24 hours of Delivery of garments.
- In case of any loss or damage, Laundry Xpress can reimburse up to a maximum of 4 times of its processing (laundry / dry clean) cost (decision remains with Laundry Xpress if any reimbursement has to be done) only if Customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to the customer.
- Laundry Xpress reserves the right to refuse cleaning any garment.
- Removal of stain is a part of the process but, complete removal of stains cannot be guaranteed and will be processed at the customer’s risk.
- The customer gives a warranty of maximum up to 2 days from the date of delivery for the articles for any quality-related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any claim after the stipulated time shall not be entertained.
- Laundry Xpress shall not be held responsible for any ornaments/ jewelry fittings on the garment.
- Any loss/damage/delay due to FORCE MAJEURE conditions, Laundry Xpress is not liable for any compensation or reduction in charges.
- Tariff for designer wear will be decided on a case to case to case basis depending on the complexity of garment, the same shall be communicated to the customer after it is examined by the expert at the processing center.